Collective Decision-Making Platform
These Terms of Service ("Terms") govern the access to and use of the Consense mobile application ("App"), available on the Apple App Store and Google Play Store, and the associated web-based platform (collectively the "Service"), operated by Consense SRL, a societe a responsabilite limitee incorporated under the laws of Belgium, registered under enterprise number BE 1013.570.816, with registered office at Avenue de la Renaissance 21, boite 28, 1000 Brussels, Belgium ("Company", "we", "us", or "our").
By downloading, installing, or using the App, you agree to be bound by these Terms and our Privacy Policy (Section 9). If you do not agree, do not use the Service.
For the purposes of these Terms, the following definitions apply:
You must be at least 18 years old to create an account. By registering, you represent that you meet this requirement and have the legal capacity to enter into binding agreements.
To access the Service, you must register an account using a valid email address and a secure password via Firebase Authentication. Password reset and email verification are available through the email address provided at registration. You agree to provide accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must notify us immediately at thierry.conraud@consense-group.com of any unauthorized use of your account.
The Service is offered under the following subscription plan: Early Adopter Plan: 499 EUR per year, per Facilitator. Includes full access to all platform features for a period of twelve (12) months from the date of purchase. Participation in projects is free for all Participants.
Additional plans may be introduced in the future. Existing subscribers will be notified in accordance with Section 3.5.
Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method for the annual subscription amount. All prices are in EUR and exclusive of applicable taxes (e.g. Belgian VAT) unless stated otherwise.
No free trial is currently offered. Access to the full Service requires a valid Subscription.
Consense applies the EU Directive 2011/83 and grants a 14-day withdrawal right for digital services purchased online.
We reserve the right to modify subscription pricing. We will provide at least 30 days written notice by email before any price change takes effect. Your continued use of the Service after the notice period constitutes acceptance of the new pricing.
If you purchase a Subscription through the Apple App Store or Google Play Store, billing is handled by Apple or Google respectively, and their terms and refund policies apply in addition to ours. The Company has no control over the refund policies of Apple or Google.
All rights, title, and interest in the Service, including but not limited to the software, design, trademarks, AI models, Journey Wizard methodology, Rootchaining technology, and associated documentation, are owned by or licensed to Consense SRL and protected by applicable intellectual property laws.
You retain ownership of any Content you submit to the Service. By submitting Content, you grant the Company a limited, non-exclusive, royalty-free license to host, store, and process that Content solely for the purpose of providing the Service, subject to our Privacy Policy (Section 9).
You may not copy, modify, reverse engineer, decompile, or create derivative works of any part of the Service. You may not use the Company's trademarks or branding without prior written consent.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate this policy without prior notice.
The Service includes AI-powered features (Journey Wizard, Facilitator Assistant, User Assistant, Consensus Indicator) powered by AI inference services provided by Nebius (OpenAI-compatible API). These features are designed to support - not replace - human judgment and collective decision-making. AI outputs are suggestions only and should not be treated as final decisions.
The Company's core design philosophy places human collective decision-making at the center of the process. AI is used to assist in identifying options and patterns, but all final decisions remain the sole responsibility of the Users.
We do not warrant the accuracy, completeness, or fitness for purpose of any AI-generated output. You assume full responsibility for decisions made based on or informed by AI features of the Service.
As of the effective date of these Terms, the Company does not use anonymized or aggregated user data to train or improve AI models. If this policy changes in the future, Users will be notified in advance and consent will be sought where required under applicable law.
The Service is hosted on Google Cloud / Firebase infrastructure in the European Union (region eur3). We aim to provide a reliable Service but do not guarantee uninterrupted or error-free access. We apply commercially reasonable efforts.
Planned maintenance will be communicated to Users in advance where possible. Emergency maintenance may occur without prior notice.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
The Company's total aggregate liability shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits statutory rights you may have as a consumer under Belgian or EU law, including rights under the Belgian Economic Law Code and EU Directive 2019/770 on digital content and services.
Consense SRL, Avenue de la Renaissance 21, boite 28, 1000 Brussels, Belgium - Enterprise no. BE 1013.570.816 - is the data controller within the meaning of Regulation (EU) 2016/679 (GDPR).
Data Protection Officer (DPO): Thierry Conraud - thierry.conraud@consense-group.com
We collect the following categories of personal data:
We process your personal data on the following legal bases:
Your data is hosted on Google Cloud / Firebase infrastructure in the European Union (region eur3 - Belgium/Netherlands). The following third-party sub-processors are used:
No analytics SDKs (Firebase Analytics, Mixpanel, Amplitude) are currently integrated. Firebase Crashlytics is used solely for operational crash diagnostics. If additional analytics or tracking tools are added in future, this list must be updated and users notified.
An up-to-date list of sub-processors is available upon request at thierry.conraud@consense-group.com.
Account data is retained for as long as your account is active. Upon account deletion, your Firebase Auth record and associated Firestore data are deleted immediately upon request.
Project data is retained for 3 months after subscription expiry then deleted, or retained until explicit deletion by the Facilitator.
Firestore database backups are performed daily, with a maximum retention period of 14 weeks.
Under GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict or object to processing, and receive your data in a portable format. To exercise these rights, contact: thierry.conraud@consense-group.com.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA): Rue de la Presse 35, 1000 Brussels - www.dataprotectionauthority.be.
The Consense mobile application does not currently use cookies, analytics SDKs, or behavioral tracking libraries. Firebase SDKs present in the app are used solely for operational purposes: authentication, data storage, file storage, push notifications, and crash diagnostics. If tracking or analytics tools are introduced in future versions, this Policy will be updated and Users will be notified in advance.
The majority of user data is processed within the European Economic Area (EEA) on Google Cloud infrastructure (eur3 region). The following transfers outside the EEA may occur:
As of the effective date of these Terms, user data is not used to train or fine-tune AI models. Interaction history and feedback may be stored for service quality purposes but are not fed into external AI training pipelines.
Any future changes will be notified and subject to the explicit consent of the data subject.
You may cancel your Subscription at any time by contacting thierry.conraud@consense-group.com or through your account settings. Cancellation takes effect at the end of the current annual billing period, subject to the refund policy in Section 3.4.
We may suspend or terminate your access to the Service immediately, with or without notice, if: (a) you breach these Terms; (b) we are required to do so by law; or (c) we discontinue the Service, in which case we will provide at least 30 days prior notice to active subscribers.
Upon termination, your right to access the Service ceases. Your account data is deleted upon your request. Project Content data is subject to the retention policy described in Section 9.5.
We may update these Terms from time to time. We will notify you of material changes by email or in-app notification at least 30 days before the new Terms take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel your Subscription before the effective date.
These Terms are governed by and construed in accordance with Belgian law, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium, unless mandatory consumer protection laws in your country of residence provide otherwise.
In accordance with EU Regulation No. 524/2013, if you are a consumer residing in the European Union, you may also use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes. This platform is available at: https://ec.europa.eu/consumers/odr.
These Terms, together with the Privacy Policy (Section 9), constitute the entire agreement between you and Consense SRL regarding your use of the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. The Company may assign its rights and obligations in connection with a merger, acquisition, or sale of assets, with 30 days prior notice to active subscribers.
We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, cyberattacks, or cloud infrastructure failures.
These Terms are provided in English.
Consense SRL
Avenue de la Renaissance 21, boite 28
1000 Brussels, Belgium
Enterprise number: BE 1013.570.816
General inquiries & legal notices: thierry.conraud@consense-group.com
Privacy / GDPR / DPO: thierry.conraud@consense-group.com
Website: www.consense-group.com